If you would like to enquire about our availabilities or anything else, please go to our contact page and get in touch. 

About us

Sterling Drive is the trading name of Pelasgu Limited and shall be referred to throughout these terms of business as Sterling Drive.

Sterling Drive engages directly with individual franchised driving instructors, who are self-employed and act in their capacity as franchisees of Sterling Drive under the terms of a support agreement between Sterling Drive and the instructor.

The contract for driving tuition is solely between you and your instructor.

Bookings

Please, before booking your lessons, get in touch to see if your required dates and times are available and that your postcode is covered by our services. 

Just send us a short message with your requirements and we will get back to you as soon as possible.

Unlike some of our competitors who use the conveyer belt system, by training as many students as possible as quickly as possible,  we strongly believe that quantity compromises quality that's why we only take on few students at a time. This way we can offer them a sterling, upper level service and dedicate our resources on them, 100% at all times. 

You are three times more likely to pass your test first time, get the best value for money and become a better safer driver.

Payments 

You can book and pay securely with us online.

We accept all major debit and credit cards payment, including PayPal.

If you prefer a different way of payment you can agree it with your instructor.

 Please note, we run a, no payments no bookings policy. 

Our prices start from £34 per hour, but that may vary based on your location. 

The payment for your lesson must be made no later than 72 hours (working hours) before the start of your first lesson. If there is an issue regarding your payment you must contact us in writing as soon as possible. 

We reserve the right to cancel your booking, and remove you from our system. You also run the risk of being banned from using our services in the future. 

 

You can also pay for lessons by paying your instructor directly without involving Sterling Drive. Your instructor will confirm which payment methods they can accept. If you pay your instructor directly you should obtain a receipt. Sterling Drive does not accept any responsibility for any payments you make directly to your instructor.

Refunds

If you no longer require your driving lessons or for whatever reason you wish to cancel, please contact us in writing to confirm, no later then 48 hours before the start of your lesson. 

Any agreed refunds will reach your account within seven working days. There will be a £50 admin fee charge for the process of a refund claim.

Cancellations 

All cancellations must be made at least 48 hours before the time of the lesson to us or directly to the instructor or the lesson fee will be charged.

The Driving Instructor can reserve the right to cancel lessons on the spot if the pupil is not fit to drive, for instance when under the influence of drugs or alcohol, but you might still be charged for that lesson.

The Driving Instructor will reserve the right to withdraw the car from test without notice should the pupil not be up to test standard, due to safety reasons.

All block booking packages,  are purchased as a complete package deal and therefore no part refunds are given for any hours not taken or cancelled by the pupil.(unless agreed by us in writing)

Any disputed transaction will be promptly and fully investigated by Sterling Drive. The result of the investigation will be communicated to both parties. No payment from your funds in your Client Account will be made to either party until the investigation has been completed to the satisfaction of Sterling Drive.

If your instructor is unable to come for your lesson on the agreed time and place they will contact you 48 hours in advance. In case of unforeseen circumstances, we or your instructor reserve the right to cancel the lesson at any time. If that happens you have the right to rebook your lesson at a later date and time or you can ask for a refund.

Offers

All Special Offers are subject to the discretion of Sterling Drive and can be withdrawn at any time without notice

Sterling Drive reserves the right to remove or amend any introductory offers at any time. Details of our current offers can be found on our website.

To enter our weekly draw for the chance of winning up three hours of free driving lessons you need to purchase one of the block bookings, Offer10, Offer20, Offer30, Offer45.

You can claim our free, unlimited access for up to six months to DTS (Driving Test Success) when you purchase our, Offer45.

To be able to claim our refer a friend offer you must be an existing customer who has purchased one of our block bookings, Offer10, Offer20, Offer30, Offer45.

Code of conduct

We only select the best of the best. Our instructors are patient, professional, friendly and respectful and as such they will treat you in a patient, professional, friendly and respectful way at all times. We expect you to treat our instructors and our staff with the same respect at all times.

Any abusive behaviour, verbal or physical towards our instructors or our staff will not be tolerated. Any abusive behaviour will be prosecuted. 

Syllabus

Us as a business and our instructors in particular are bound by the DVSA's rules and requirements. As such, we must cover every syllabus  thoroughly and complete the program in full. We can not, and will not cut corners when it comes to safety, that is why  we do not rush through the program or syllabus unnecessary, or skip them altogether. If you do not agree with our approach or the way we conduct business, you are more than welcome to cancel your lessons at any time  and take your business elsewhere. Sterling Drive and our instructors reserve the right to cancel the lesson on the spot or any upcoming lessons if you refuse to engage with the instructor take on board their advice or be disruptive or abusive. 

 

Driving test 

Check you’re ready to pass

You’ll usually be ready to take your driving test when:

1) You do not need prompts from your driving instructor.

2) You do not make serious or dangerous mistakes when you’re driving.

3) You can pass mock driving tests.

4) You have practised ways of managing your nerves.

5) Your driving instructor agrees you are ready.

Move your driving test if you’re not feeling ready

You’re more likely to pass your driving test if you move it back so you have more time to:

• brush up on your skills
• take a few more mock tests
• practise managing your nerves

It’s free to change your appointment time, as long as you do it at least 3 full working days (Mondays to Saturdays) before your test.

And by moving your test, you’ll free up an appointment for someone who is ready to pass.

Our instructors reserve the right to withdraw the the use of their cars if they think the student is not test ready. 

To get thumbs up from our instructors you should be able to pass a mock test three times in a row with no more than five minor mistakes. 

 

Liability

Your instructor and/or Sterling Drive are not liable to you for any loss or damage caused where, and to the extent that:

There is no breach of a legal duty owed to you by the relevant person or body.

 Such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty.

Any such loss or damage, or increase in the same, results from any breach or omission by you.

Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.

Your instructor and/or Sterling Drive shall not, in any event, be liable for losses relating to any business interests you may have included, without limitation, lost profits, loss of opportunity or business or business interruption.

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.

We may check your details with fraud prevention agencies. If you provide false or inaccurate personal data and/or information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police.

Terms of use

These terms apply to the use of www.sterlingdrive.co.uk or any of our products, contents or services, such as Upper Level the ultimate online driver training courses on any platform. By using them you accept the following terms.

If you wish to purchase a service or a product, please read our Buying Online Terms.

 

Contact us

If you have a question or a complaint about this policy, please contact us by one of the following means:

Email: info@sterlingdrive.co.uk  

Web Form: Complete the web form at www.sterlingdrive.co.uk 

Mobile: 07599191905

Alternatively you can get in touch via our social media channels: Facebook, X, Instagram, WhatsApp at the bottom of each page.

 

Access to the website

The website is available for use by UK residents only and must be not be used in a manner that is:

• illegal

• for the purpose of communicating anything designed to disrupt the operating procedures of a computer (such as a virus)

• defamatory, offensive or of an obscene or menacing character

• designed to cause interruption, damage, or effect the normal working of the website

• harass, threaten or otherwise infringe the rights of any person or company (including their right to privacy)

• in our absolute discretion we consider as objectionable or inappropriate

We may terminate your access to and use of any part of the site if we believe you are in breach of these terms.

If you wish to notify us of any activity on the site that you believe is in breach of these terms then you can do so by contacting us.

 

What we will do

We may modify or remove content from the website, our  online learner driver courses such as Upper Level including these terms, without notice or liability, from time to time. The website and our online services are provided on an 'as is' basis so you should check the website and these terms regularly to ensure that you are aware of any changes.

We will monitor any activity and content associated with the website. If we receive a complaint by another user about your use of the website or if the website is being used in an inappropriate manner we may take action. Such action may include issuing warnings, suspending or terminating service, denying access or removing any content. We may also refuse to process a transaction, without liability to you, if we think it is appropriate.

 

Right to use the website

We are unable to guarantee error-free use of the website. We try to run the website efficiently however the service may be adversely affected by events outside our control. If you are dissatisfied with the website, your sole remedy will be to discontinue use.

We own or we have a licence to use all intellectual property rights (such as copyright, image rights, trade marks and the like) in all content supplied as part of the website. You must not misuse any of the content and you must only use it for the purposes we have expressly allowed. If you wish to do anything else with any of the content, you must first obtain the written permission of the owner of the rights in that content.

You may only view and use the website, content and services for personal, non-commercial purposes and subject to your compliance with these terms.

You must not pass any content on to third parties, or allow third parties to access it, unless we have told you otherwise. You must not change, edit, modify, reformat or adapt the website, content or services in any other way. You are responsible for any misuse of the website even if it is by another person using your access to the website.

You agree to comply with all applicable laws and regulations regarding the website and any transactions conducted on or through the website.

 

Third party links

We may display links to other websites or resources on the website to enhance the service. We are not responsible for the availability, privacy practice or content of such external websites or resources, and do not endorse the content of such websites. We will not be liable for any damage, loss or offence caused by the use of such external websites or resources.

 

Your personal information

To use certain features of the website, such as the checkout facility, you will need to register by providing us with some personal information. The information you provide must be true and complete. If you create a username for any part of the website, it must be appropriate. If you create a password for any service, you are responsible for ensuring that no unauthorised access to the website is obtained using your password. If any of the information you have provided changes, you must inform us. You can do this by contacting us using our Contact Form, or by calling us on 07599191905.

Calls may be recorded and/or monitored for quality and training purposes.

We respect your personal information and we undertake to comply with applicable Data Protection legislation.

We may hold information about you. This information may include your name, address, date of birth, gender, telephone numbers, email address, bank and credit/debit card information, occupation data, lifestyle information and details of how you use our products and services. We do not share your information with other companies. In the event that we undergo re-organisation or are sold to a third party, you agree that your personal information may be transferred to that third party.

How we hold and use information about you is explained in our Privacy Policy.

 

Limitation of liability

The website, content and services are supplied to you on an 'as is' basis. We try to ensure the accuracy of information we place on the website but we make no warranties in relation to the accuracy of the website or any transaction that may be conducted on it. You should not rely on the information (whether provided by us or third parties), or assume that the goods and services that we provide are suitable for you. It's your responsibility to check this out.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. We will not be liable for any loss, of any kind and in any case, connected with use of the website or compliance with these terms. Nothing in these terms is intended to exclude any liability which we may not exclude by law. These terms shall also not limit your rights as a consumer.

If any part of these terms shall be deemed unenforceable, that term shall be deemed as severable from these terms and not affect the validity and enforceability of any of the remaining terms.

The terms will be governed by and interpreted in accordance with English law and you consent to the non-exclusive jurisdiction of the English courts.

 

Privacy & cookies

Who we are

Sterling Drive is a registered trademark and the trading name of Pelasgu Limited. (referred to using "We", "Us", "Our" or the "Company") a company registered in England and Wales (Company registration number: 14422335). Data collected by Sterling Drive is controlled by Us. Sterling Drive is England`s finest and UK leading specialist in driver training. We pride ourselves on giving our customers a sterling, upper level service.

 

Information We Collect

We collect personal information about you when you visit one our Websites ("Websites"), or use our web or mobile device applications ("Mobile Apps") or if you communicate with us by phone, e-mail and social media. We refer to our Websites and Apps collectively as "Online Services".

The types of personal information we collect includes:

• Personal details such as your name, address, date of birth, driving licence (provisional or full licence depending on your needs) email address, phone number and other contact information Transaction information, such as the service or product you purchased, its price, your method of payment and your payment details.

• Information about you like your employment details, financial position and information taken from identification documents like your passport or driving licence when we review your application for insurance or loans offered by selected third parties partners.

• Your account information, such as dates of payments owed and received, the subscription services you use or any other information related to your account.

• The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.

• The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place.

When you're online the information we collect includes:

• Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services, details of your shopping preferences, such as your favourite services brands and products, as well as which way you prefer to shop.

• Details of your visits to the Website, in-store WIFI or App and the resources that you access. Examples include ads that you click, device information and your location.

• IP address and cookie data.

• Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us.

The situations when you provide personal information could include when you:

• Purchase products or services in person or through our contact centre

• Register or use our Online Services

• Request to receive marketing or other communications

• Use our online driver training courses or other online tech

• Enter one of our competitions or when you complete one of our customer surveys

• Submit information when you're providing feedback

• Use interactive features of our Online Services

 

 

How long we keep your personal information

We will keep your personal information for as long as you're a customer. If you haven't made a purchase or engaged with us for 3 years or more, then we'll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in 'How we use your personal information' and for one of these reasons:

• To respond to any questions or complaints

• To show that we treated you fairly

• To maintain records according to rules that applies to us

• To establish, bring or defend legal claims.

We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes.

We do not retain personal information in an identifiable format for longer than is necessary.

 

Your Rights

Access to Information held about you
You have the right to request what personal information we hold about you. This is sometimes called a 'Data Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we'll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we'll respond to you within 30 days after we've received this information or, where no such information is required, after we've received your request.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.

 

Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we're not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

Where we rely on our legitimate interests, as set out under 'How we use your personal information', you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we'll permanently stop using your data for those purposes. Otherwise we'll provide you with our justification as to why we need to continue using your data.

You can ask us to restrict the use of your personal information if:

• It isn't accurate.

• It has been used unlawfully but you don't want us to delete it.

• It's not relevant any more, but you want us to keep it for use in legal claims.

• You've already asked us to stop using your data but you're waiting for us to tell you if we're allowed to keep on using it.

Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request.

If you would like to exercise these rights, please contact us: info@sterlingdrive.co.uk

Please make sure you provide the following identification documents as part of your application:

• Please make sure you provide one proof of identity (we suggest either a utility bill in your name or your driver's licence, but other similar formal documents may be accepted, please note the documents cannot be older than 6 months) as part of your request.

 

Website Cookies

The purpose of our Cookies Policy is to help explain what they are, why you are collecting them, and what information cookies store.

 

Links to other websites

Our websites (which includes this Privacy Policy) contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites and Apps, so we encourage you to read their privacy statements.

 

 

Contact us

If you have a question or a complaint about this policy, the way your personal information is handled, please contact us by one of the following means:

Email: info@sterlingdrive.co.uk  

Web Form: Complete the web form at www.sterlingdrive.co.uk 

Mobile: 07599191905

 

Changes to this Policy

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.

 

What are cookies?

Like most websites, sterlingdrive.co.uk uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

 

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website with the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We don’t use cookies to collect or record information on your name, address or other contact details. Sterling Drive can use cookies to monitor your browsing and purchasing behaviour. We don’t use cookies to collect or record information on your name, address or other contact details.

 

What are cookies used for?

The main purposes for which cookies are used are:

• Remember information about you, so you do not have to give it to us again

• Keep you signed in, even on different devices

• Help us understand how people are using our services, so we can make them better

• Help us personalise our websites and Apps for you by remembering your preferences and settings

• To find out if our emails have been read and if you find them useful

 

 

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you won’t be able to complete a purchase on our site.

 

Sterling Drive the trading name of Pelasgu Limited (the “Company") 

Statement by the directors in performance of their statutory duties in accordance with Section 172 Companies Act 2006 Section 172 of the Companies Act 2006 requires a director of a company to act in the way he or she considers, in good faith, would most likely promote the success of the company for the benefit of its members as a whole. In doing this, Section 172 requires directors to have regard, amongst other matters, to the:

•  likely consequences of any decisions in the long-term;
•  interests of the company’s employees;
•  need to foster the company’s business relationships with suppliers, customers and others;
•  impact of the company’s operations on the community and environment;
• desirability of the company maintaining a reputation for high standards of business conduct; 
•  need to act fairly between members of the company.

Understanding Our General Conditions of Sales and Marketing
What does it mean for you?
Our General Condition rules relate to Sales, Marketing activities and services we provide. These are here to protect customers and make sure that all activities remain within the rules -so that customers are protected.
What does it mean for us?
These rules make sure that when we sell or market our services, we provide all related information at point of sale in a clear and accurate manner that’s easy to understand, such as:
✓ Description of services and what’s included
✓ Minimum length of your agreement
✓ Details of standard charges
✓ Payment terms and how you can pay
✓ Details of early termination and any potential charges for ending your agreement early
✓ Minimum notice you need to give
✓ Any other additional charges.
Under these rules, any information we provide to our customers is accurate and not misleading. It also protects you from being contacted in an aggressive or inappropriate way.
At Sterling Drive we do everything we can to always give our customers the best possible service and to follow these rules. So, whether you’re buying online, over the phone or through one of our partners, our fully trained sales team is set up to provide you with the information you need. We also make sure that our partners who sell our services and products:
• Do not have a history of failing to meet their financial undertakings to creditors.
• Do not have a director who has been subject to a period of disqualification from acting as a director, or has not been a director of a third party that has filed for bankruptcy or gone into
administration. We keep all this above information up to date with regular checks.

While every reasonable effort is made to ensure that the information provided in this document is accurate, no guarantees of the accuracy of information are made, and this document has no legal effect. Therefore, in relation to each specific amendment, you are advised to consult the relevant notifications, listed on the final page of this document, as these contain an explanation of the reasons for the decision to amend and the specific modifications that have been made.

Pre Contract Terms are made available as required by the Consumer Regulations 2013 regarding Distance Contracts, Schedule 2.

 

The Ultimate Online Training Course UPPER LEVEL is provided by Sterling Drive which is a registered trademark and the trading name of Pelasgu Limited. Private Limited Company, Registered in England and Wales, Company Number 14422335.

 

Contact

Tel: 07599191905

email: info@sterlingdrive.co.uk 

web: www.sterlingdrive.co.uk

 

I understand and agree to these Terms and Conditions wholly and I agree to abide by them completely.

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Address…………………………………………………………………………………………………………………

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